How subscriptions work

Subscriptions are automatically renewed according to your selected delivery interval and the products will be automatically delivered after each successful renewal.

For example, if you start a fortnightly subscription, then the system will automatically charge your credit card each fortnight, without the need to place the order again and again!

Can I pause or cancel a subscription?

Yes, of course. You can pause or cancel a subscription after making your first three re-occurring orders any time you want in the customer portal, as seen in the screenshot below. 

The customer portal can be accessed through the magic link that's sent in an email to you when you first place a subscription order with us. You can also access your subscriptions if you create a customer account.

How can I skip or reschedule a charge?

You can skip or reschedule the charge in the customer portal. Each scheduled delivery will have a Skip payment button next to it, which you can use to skip the charge. You can reschedule the charge by clicking on the Reschedule button next to the delivery date.

Can I add products to my subscription?

Of course. You can add products to your subscription in the customer portal. Just click on the Edit button in the products card and edit, remove or add products to your subscription.

What happens if the payment can't be processed?

If the subscription can't be renewed because a payment can't be processed you will receive an email with a link where you can safely update your payment method. Your order will not be fulfilled until the payment is received. 

How does the pricing work?

When you subscribe, you get a discount on the product(s) based on your chosen delivery frequency. If there's a sale when you first subscribe, your next order may be full price with a subscription discount. For recurring payments during a sale, you'll pay the sale price minus the subscription discount.

You will receive the subscription discount on every order.